Case
Field
Accounting and operations, Swiss SMEs
Year
2026
Scope
Architecture, Swiss compliance, monthly releases
About
Swiss companies need ISO 20022 bank files, the VAT return for the FTA and structured dunning. MEGGA ERP covers them in one system: QR-bills, including for clients abroad; camt.053 and camt.054 import; pain.001 payments; dunning levels and aged receivables.
Messaging
Where the patient writes.
Calendar
October, fully booked.
Automations
The practice runs itself.
Trigger
Slot freed up
Check-up overdue
Patients
Quote about to expireD−7
Billing
Invoice overdueD+10 · 30 · 45
Bank statement received06:00
Supplies
Stock below minimum
Sterilisation
Daily test07:00
Rules engine
At the right time, on the right channel.
Consented channel
08:00 – 19:00
2 contacts per week
Patient’s language
Escalation if no reply
AutomaticTeam taskCall
Action
Automatic
Appointment reminderSMS
Slot offered to the waiting listWhatsApp
Check-up reminderSMS
Invoice reconciledBank
Reminder, then formal noticeE-mail
Sets blockedSterilisation
Team task
Quote follow-up
Supplier order
2 contacts per week, at most
Robotic reception
Reception, embodied.
Welcome and wayfinding
Greets the patient, by name or not as instructed, and walks them to their waiting room.
Documents delivered
Forms to sign brought to the right place, then back into the record.
Multilingual conversation
The language is detected at the first exchange, with French as fallback.
Autonomous navigation
Rugs, cables and thresholds. Recharges on its own between missions.
Safety at all times
Protected joints, a low centre of gravity, explicit visual feedback.
Driven by the suite
Every mission comes from the rules engine and is logged.
The whole practice, in one place.
Results
A single, homogeneous product that MEGGA operates itself. Every monthly release runs the full test suite before it ships. Payroll is left out, by design.
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